Shipping & Returns
- Varies by weight but FREE on orders over $150!
- Orders are processed and shipped out within three to five business days.
- FREE local pickup is available (in Gaithersburg). If local and would like to pickup, please use code LOCALPICKUP at checkout
- Once your package is scanned by USPS, UPS, or FedEx , Iris & Rainbow is no longer responsible in the event your package is lost, damaged, etc.
Below only applies to purchases not made in person. If you purchased something in person, no exchanges or refunds are allowed. You may not buy an item and come back days later and ask to swap with a newer style. Also, do not claim online or during a live sale if you are unsure about the size or the items themselves, refunds will not be issues and exchanges will not be allowed.
- The CUSTOMER must contact Iris & Rainbow Boutique within 3 days of receipt of the item(s).
- Returns on new, unworn, unwashed items with tags still attached and no odors are accepted within 10 days of being contacted regarding the return.
- Returns are eligible for store credit only.
- All returns are subject to 5% restocking fee
- STORE CREDIT ONLY...WILL BE ISSUES TO YOU AND MAY ONLY BE USED ON THE WEBSITE WWW.IRISANDRAINBOW.COM
- Customers may return, for store credit, no more than 2 items in a calendar month and no more than a total of 8 items per year, the clock starts ticking in January.
- Shipping charges (original and return) are the customer’s responsibility.
- Iris & Rainbow Boutique reserves the right to change this policy at anytime without notice. ABSOLUTELY NO REFUNDS OR RETURNS WILL BE ACCEPTED OUTSIDE OF THIS WINDOW.
- There are absolutely no exceptions to the above return and refund rules. If you simply ship back the items without notifying us, or not in the above mentioned conditions or time frames, be advised that you will not receive a refund or credit.
- Please fill out the form below to initiate your return (if eligible) and we will respond within 72 business hours:
- ALL SALE ITEMS ARE FINAL SALE, no returns or exchanges