Shipping & Returns
General order info:
- For any and all questions always email us at email@example.com
- Please note: Orders CANNOT be changed, modified, or canceled after checkout!
- We will only accept one coupon code per order.
- All sale items are FINAL sale
- If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at firstname.lastname@example.org
- Shipping is $7.5 flat rate a day, so unlimited shipping for only $7.5 a day
- Orders are processed and shipped out within 3 to 5 business days.
- FREE local pickup is available (in Gaithersburg). If local, please select local pickup at checkout
- Delays with USPS, UPS, FedEx shipping
- Once your package is scanned by USPS, UPS, or FedEx , Iris & Rainbow is no longer responsible in the event your package is lost, damaged, etc.
- International Duties or Customs charges
- Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages, please contact your local office ASAP.
- Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package
WRONG ADDRESS DISCLAIMER:
- It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do however understand mistakes happen, and we will try our best to help, so please make sure to send us an email ASAP at email@example.com. If your order has not yet shipped, we are more than happy to update it. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.
- The CUSTOMER must contact Iris & Rainbow Boutique within 3 days of receipt of the item(s). Email us at firstname.lastname@example.org and we will respond back within 24/72 business hours authorizing your return.
- Returns on new, unworn, unwashed items with tags still attached and no odors or pet hair are accepted within 10 days of Iris & Rainbow being contacted regarding the return.
- SALE ITEMS ARE FINAL SALE AND WILL NOT BE ACCEPTED
- Returns are eligible for store credit ONLY!
- STORE CREDIT ONLY WILL BE ISSUES IN THE FORM OF A GIFT CARD VALID FOR 5 YEARS, WE DO NOT OFFER REFUNDS
- Please allow 5 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your store credit.
- If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email email@example.com before placing your order.
- Customers may return, for store credit, no more than 2 items in a calendar month and no more than a total of 8 items per year, the clock starts ticking in January.
- Shipping charges (original and return) are the customer’s responsibility.
- Iris & Rainbow Boutique reserves the right to change this policy at anytime without notice. ABSOLUTELY NO REFUNDS OR RETURNS WILL BE ACCEPTED OUTSIDE OF THIS WINDOW.
- There are absolutely no exceptions to the above return and refund rules. If you simply ship back the items without notifying us, or not in the above mentioned conditions or time frames, be advised that you will not receive a refund or credit.
DEFECTS OR PROBLEMS WITH YOUR ORDER?
- If you have received an item with any problems or defects, please contact our warehouse within 5 DAYS to inform us of the issue. If we are not notified within 5 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
- Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
DEFECTIVE/DAMAGED ITEMS PROCESS
Use your smartphone to take pictures of the defective or damaged area and email the images to firstname.lastname@example.org, including the tag in the image showing it is still attached.
Indicate "Defective" or "Damaged" in the subject line.
Include the first and last name on your Iris & Rainbow account, order #, and product name.
You will receive a response from our customer service support team within 24-72 hours.
PLEASE MAIL RETURNS TO:
Iris & Rainbow
433 E Diamond Ave
Gaithersburg, MD 20877