Our Contact Information:
📧 Email: info@irisandrainbow.com
📍 Office Address: 433 E Diamond Ave, Unit B, Gaithersburg, MD 20877 (Please note: We do not have a physical store.)
📞 Phone: (301) 569-7475
Our business hours are Monday to Friday, 9 AM to 5 PM EST.
We love hearing from our customers! Simply fill out the form below, and our team will get back to you within one business day.
Having an issue with your order?
We’re truly sorry for any inconvenience and are here to help! To assist you as quickly as possible, please provide the following details:
- Order number
- Photo or video of the issue
- Photo of the package
- Photo of the packing slip
- Reason for your inquiry
For Orders Placed Outside of TikTok (I&R Website, I&R App, Facebook, and Instagram):
If your order was placed on a platform other than TikTok, please email us at info@irisandrainbow.com for support.
For TikTok Orders only:
Please reach out to us directly via TikTok Shop for assistance, as shown below.
How to contact us on TikTok:
Open TikTok → Look up Iris and Rainbow Boutique → Hit "Shop" (bag) → in the upper right corner, click on the three dots → Message Shop
We appreciate your patience and look forward to assisting you! 💜